Refund policy

Return & Refund Policy

Thank you for shopping with divertimenti.

This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, damaged or defective products, incorrect products, cancellations, and refunds for purchases made through https://divertimenti.shop.

Our primary sales market is the United States.

Store Information

Store Name: divertimenti
Website: https://divertimenti.shop
Email: info@divertimenti.shop
Phone: +61 2 6153 7851

Business Address:
33 Francis Rd
Rooty Hill, NSW 2766
Australia

Return Address:
33 Francis Rd
Rooty Hill, NSW 2766
Australia

Return Window

Customers may request an eligible return within 30 business days after receiving the product.

The return period begins on the date the applicable shipping carrier records the shipment as delivered.

Customers must contact us within this 30-business-day period to begin a return.

Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

How to Request a Return

To request a return, please contact:

info@divertimenti.shop

Please provide:

  • Your order number;

  • Your full name;

  • The email address used for the purchase;

  • The product you wish to return;

  • The reason for the return;

  • Photographs where the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

Please wait for our return instructions before sending any product back.

Products returned without following the provided instructions may experience processing delays.

Return Eligibility

For a standard return, products should generally:

  • Be requested for return within 30 business days after delivery;

  • Be unused;

  • Be clean;

  • Be in substantially original condition;

  • Be free from customer-caused damage;

  • Include all supplied components and accessories;

  • Include original packaging where reasonably possible.

Coffee Drippers

Coffee drippers should generally be returned unused and clean.

Products that have been used with coffee grounds, water, filters, or other ingredients may not qualify for a standard change-of-mind return.

This does not affect customer rights relating to defective, damaged, incorrect, or materially misdescribed products.

Milk Jugs

Milk jugs should generally be returned unused and clean.

Products showing milk residue, staining, scratches, dents, or other customer-caused signs of use may not qualify for a standard change-of-mind return.

Tampers and Coffee Preparation Tools

Coffee tampers and related preparation tools should generally be returned unused and in substantially original condition.

Products that have been modified, damaged, or used extensively may not qualify for a standard change-of-mind return.

Coffee Pots

Coffee pots should generally be returned unused, clean, and complete.

If the product is made from glass, ceramic, or another fragile material, customers should package it carefully when returning it.

If a coffee pot arrives broken or damaged, please contact us promptly and provide photographs of the product and packaging.

Coffee Cups and Drinkware

Coffee cups and related drinkware should generally be returned unused, clean, and free from:

  • Chips;

  • Cracks;

  • Stains;

  • Scratches;

  • Customer-caused damage.

Where a product is supplied as a set, all included items should be returned where reasonably possible.

Change-of-Mind Returns

Eligible customers may request a return for reasons including:

  • Change of mind;

  • Product no longer required;

  • Incorrect customer selection;

  • Size or capacity concerns;

  • Style or design preference.

The product must still satisfy the applicable return conditions.

Damaged, Defective or Incorrect Products

Please contact us promptly if you receive:

  • A damaged item;

  • A defective product;

  • An incorrect item;

  • An incomplete order;

  • A product with missing components;

  • A product materially different from what was ordered.

We may request photographs, videos, packaging images, or other reasonable supporting information.

If the problem is confirmed to have resulted from our error or a product defect, we will provide an appropriate remedy.

Return Shipping Costs

For confirmed damaged, defective, incorrect, or incomplete products caused by our error, divertimenti will cover reasonable return shipping costs where applicable.

For eligible returns based on change of mind, personal preference, incorrect customer selection, dimensions, capacity, or another reason not caused by our error, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

The applicable return shipping arrangement will be communicated before the product is sent back.

Return Method

Returns are generally handled by mail or another suitable carrier service.

Unless another approved return destination is provided, eligible returns should be sent to:

divertimenti
33 Francis Rd
Rooty Hill, NSW 2766
Australia

Customers must contact us before sending any product back.

Where reasonably available, we recommend using a trackable shipping service and retaining proof of shipment.

Return Inspection

After receiving a returned product, we may inspect:

  • Product condition;

  • Packaging;

  • Included accessories;

  • Product completeness;

  • Evidence of use;

  • Customer-caused damage;

  • Return eligibility.

We will notify the customer after the return has been reviewed.

Refund Method

Approved refunds will be returned to the original payment method used for the purchase.

We do not normally substitute store credit for an approved monetary refund unless the customer expressly agrees.

Refund Processing Time

Once a refund has been approved, divertimenti will process the approved refund within 7 business days.

The approved refund will be returned through the original payment channel used for the purchase.

After we issue the refund, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer's account.

Refund Amount

An approved refund will ordinarily include the eligible purchase amount of the returned product.

Any additional refundable amount will depend on the circumstances of the return and applicable law.

Exchanges

Customers wishing to request an exchange should contact:

info@divertimenti.shop

Exchange availability depends on inventory.

Where an exchange is unavailable, an eligible customer may return the original item and place a new order.

Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before fulfillment begins.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible. Customers may instead follow the applicable return process after delivery.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

Contact Us

divertimenti
Email: info@divertimenti.shop
Phone: +61 2 6153 7851

33 Francis Rd
Rooty Hill, NSW 2766
Australia